House Cleaning

Cancellation Policy

Cleaning Service Payment Policy Introduction This Payment Policy outlines the terms and conditions for payment for services provided by EE Signature Shine, a professional cleaning service provider operating in the United Kingdom. By engaging our services, the client agrees to adhere to the following terms. *Payment Terms Domestic Clients: Payment is due immediately upon completion of the service unless otherwise agreed in writing. Commercial Clients: Payment terms are net 14 or 30 days from the date of invoice, as per the agreed contract or service agreement. Deep Cleaning / One-off Services: A non-refundable deposit of 30–50% may be required at the time of booking. The remaining balance is due on the day of service completion. *Payment Methods We accept the following payment methods: Bank Transfer (BACS) Debit/Credit Card Direct Debit (for regular clients) Cash (only by prior arrangement) All payment details will be included in the invoice. *Late Payments Payments not received within the stated terms may incur a late payment fee of £25 or statutory interest (currently 8% + Bank of England base rate) under the Late Payment of Commercial Debts (Interest) Act 1998. If payment is not received within 14 days after the due date, we reserve the right to suspend or terminate services until the outstanding balance is cleared. *Cancellations & Refunds Domestic Clients: At least 24 hours’ notice is required to cancel or reschedule without incurring charges. Cancellations made with less than 24 hours’ notice may be charged at 50–100% of the service cost. Commercial Clients: Cancellations must be made at least 48 hours in advance. Short-notice cancellations may incur a fee based on the service agreement. Deposits are non-refundable unless the company cancels the service. *Invoicing Invoices are issued electronically via email. Clients are responsible for providing up-to-date contact details for invoicing. VAT will be charged where applicable and clearly itemized. *Recurring Services For weekly, bi-weekly, or monthly cleaning contracts: Invoices may be issued monthly in advance or after each visit, depending on the agreement. Non-payment may result in immediate suspension of service. *Disputes If you believe an invoice is incorrect, you must notify us in writing within 5 working days of the invoice date. We will work promptly to resolve any issues. *Contact For any questions regarding invoice or payment, please contact: eeservice@signatureshine.org.uk +44-776-959-185

Contact Details

• 6-90 Paul Street, London EC2A 4NA, UK

  0776-959-185

  eeservice@signatureshine.org.uk